Hello to all, The New Year is off and rolling and if you are a Seahawks fan, it’s off to great start! 2013 is on the books as Owen Equipment’s highest volume year in history; we have you, our customers, to Thank for that. We have teamed with great manufacturers to become one of the largest companies of our type in the United States. We ruly appreciate the support of our customers and we’ll do everything we can to earn your ongoing business.
The New Year is bringing some very positive changes for Owen Equipment:
We now have a full time Service Support Manager. Many of you have talked and worked with Greg Read over the last five years while he served as Portland’s Service Manager. In Greg’s new role you will still have the opportunity to work with him. As Service Support Manager, Greg will work with each of our branches to coordinate warranty repairs with the equipment manufacturers, and he’ll work with customers for troubleshooting issues. Another very key part of his new position is training. Greg will be providing install training for customers who have purchased new equipment and he’ll be teaching regularly scheduled training classes on the products we sell and support at each of our locations. To find upcoming classes visit the “Service & Training” section of our web site to view schedules and enroll. If you do not see a class being offered in your area, feel free to give Greg a call, he’ll gladly schedule a class at your location or host it at our facility.
We are very pleased to announce the opening of our new facility in Fairfield, California. Headed by our Regional Manager, Ed Hodges, we will be moving our operation from Sacramento to Fairfield in early March. The new location is more central to our northern California customers and gives us over 18,000 square feet in which to operate. The facility has an expansive shop area, plenty of room for parts inventory, shipping, will-call and a nice showroom. We’ve been looking for a new location for a couple of years and we believe this location gives us one more tool to drive growth and expansion in this very important market. There will be an Open House later in the year after we get settled in. I will be looking forward to meeting many more of our customers there. Our customers and vendors will get more information about address changes soon. Watch your mailbox for more information on the Open House.
This year we’re adding another $3.5M in rental units bringing the fleet to over $10M. Many customers are recognizing the benefit of renting vs. buying and many need access to additional equipment during peak times and emergency situations. We have rental units in each of our three locations, ready to go to work for you when the need arises. We look forward to serving your rental needs in this growing area of our business.
Be sure to check our web site or look for future mailings as there are several new products and services we plan to launch in 2014. I am confident that with new products, and continuing to develop our service offerings, we will be able to raise our value to our customers as we continue our commitment to “Exceed expectations, every time.”
If we fail to meet or exceed your expectations feel free to call me personally anytime. I will always do my best to resolve any issues that may arise. Or, if you just want to talk about what’s going on, I’d enjoy talking with you! You can reach me 24/7 at (503) 704-2151