SERVICE SATISFACTION SURVEY
Please tell us about your recent experience with Owen Equipment’s Service Department.
Your Name
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Your Email
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Your Title / Department:
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Serial Number

Work Order Number:

Branch
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Make

Model
1. How satisfied were you that your Service Advisor was courteous, professional and good about keeping you informed of the progress of your unit?
(slide left or right)
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Additional Comments:

2. How satisfied were you with the clarity of the estimate you received and the explanation of the repairs that were made?
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3. How satisfied were you with the repairs?
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4. Was your machine ready when promised?
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5. How satisfied are you with your overall service experience?
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Additional Comments:

Do you have suggestions that could help us become a stronger company?

Would you return to us for service?
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Would you recommend our service department to others?
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Any other questions, comments, or suggestions?